FalishBaba
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HASSLE-FREE GUARANTEE

Returns & Replacement Policy

We stand behind the craftsmanship of every piece. If an item does not meet your expectations, we make returns and exchanges effortless.

1. 7-Day Doorstep Replacement Window

You may initiate a return or replacement request within 7 days of delivery for any of the following reasons:

  • Manufacturing defect or finish imperfection.
  • Transit damage or physical defect upon arrival.
  • Receipt of a wrong product, finish, or dimension differing from your confirmed order.

2. Eligibility Criteria

To qualify for a smooth return or exchange:

  • The item must be in its original, uninstalled condition with all screws, accessories, and protective foam intact.
  • Items that have already been drilled, mounted, or altered cannot be accepted for return.
  • Custom-cut panels or bespoke trade orders with custom dimensions are non-returnable unless defective.

3. How to Initiate a Return

No complicated portal navigation required. Simply reach out to our concierge:

  1. Send a message to our WhatsApp team at +91 98765 43210 or email care@falishbaba.com with your Order ID.
  2. Share 1–2 clear photos or a short video showing the issue or unboxing.
  3. Our team will arrange a free doorstep pickup from your delivery address within 24–48 hours.

4. Refund & Processing Timelines

Once the item is picked up and received at our inspection facility, your refund will be processed to the original payment method (via Razorpay for UPI, Credit/Debit Cards, or Netbanking) within 3 to 5 business days.